Terms and Ordering
Everything at the Aviva Stanoff Design Studio is made to order. Since everything is handmade, there are sure to be slight irregularities and differences from one piece to the next. This is what makes each item unique.
In order to begin production for new customers, we require a 50% deposit and Resale Certificate information. Certificates can be faxed, emailed, or sent to us via post. In the case that a Resale Certificate is not available, tax will have to be applied to the customer’s invoice. Orders may not be delivered without Resale Certificates.
All orders should be paid in full at the time of delivery, unless other terms are agreed upon. We accept: COD, Visa, MasterCard, American Express, and company checks. Because our products are made to order, we have a “no return” policy. If products are broken or damaged upon delivery, we will replace them and resolve the issue as quickly as possible. Opening orders for wholesale accounts are $1000.
Custom Work
Customization is possible and encouraged. A minimum order per design is requested and the amount differs depending on size and pattern. Feel free to contact us with your special project, customer, or event.
Orders may be placed by:
Fax: 718 422 0562
Email: orders@avivastanoff.com
Phone: 718 422 1262
Shipping
We use Fedex Ground for all domestic deliveries unless you need it sooner. Delivery normally takes within 6-8 weeks for all non–custom orders. Rush orders may be requested, but not guaranteed. We do keep inventory and immediate shipping is possible for some items. For custom orders please add an additional 1-2 weeks for delivery (after all custom patterns, and colors have been decided).
Just to let you know
We introduce new product on a regular basis. Do you want to see a particular product with our look? Please let us know. We are always looking for the right licensing opportunities. Please request to be put on our special mailing list and let us know when we should contact you.
